Shipping policy

Shipping & Delivery Policy

At Oasia Farms, we ship fresh and frozen spirulina directly from our farm, so we plan our shipping schedule carefully to help your order arrive in great condition.

Shipping Schedule

Our regular shipping day is Tuesday, and orders typically arrive within 24–48 hours after shipment.

Orders placed by Monday at 8:00 PM Pacific Time are scheduled to ship the following Tuesday.

If you place your order after Monday at 8:00 PM Pacific Time, your order will ship on the next available Tuesday, approximately 8 days later.

Once your shipping label has been created, you will receive a shipping confirmation email with tracking information. You will also receive a second email when your package has been delivered.

Because our spirulina is perishable, we strongly recommend monitoring your tracking information and bringing your package inside as soon as possible after delivery.

Holiday Shipping

We do not ship during the week of Thanksgiving or Christmas.

Shipping carriers often experience delays during these periods, which can increase the risk of perishable products being delayed or spoiling in transit.

Orders affected by a holiday shipping pause will be scheduled for the next available shipping day.

Shipping Fresh & Frozen Spirulina

Fresh Spirulina is shipped refrigerated and should be placed in the refrigerator as soon as it arrives.

Fresh-Frozen Spirulina Pods are shipped frozen and should be transferred to the freezer as soon as possible after delivery.

Cold packs may soften or thaw during transit. What matters most is the condition and temperature of the spirulina itself.

If your Fresh Spirulina does not arrive cold, or your Fresh-Frozen Spirulina arrives thawed, please contact us as soon as possible at dale@oasiafarms.com.

Receiving Your Delivery

Because our products are perishable, packages should not be left outside for extended periods after delivery.

Oasia Farms cannot take responsibility for products that spoil or become unusable because a delivered package was left outside or unattended for multiple days.

If you know you will not be home during the week your spirulina is scheduled to ship, please contact us at dale@oasiafarms.com before your package has been sent so we can determine whether the shipment can be delayed.

Once an order has entered fulfillment or shipped, we may not be able to make changes to the delivery schedule.

Shipping Options & Charges

Standard shipping is free for orders shipped within the contiguous United States.

Orders shipped to Alaska or Hawaii are subject to an additional shipping fee due to the higher cost of delivery. Any applicable charges will be calculated and shown at checkout before you complete your purchase.

Expedited and overnight shipping options may also be available depending on the product, order, and destination. Any applicable shipping charges will be clearly displayed at checkout.

Oasia Farms may update available shipping methods or rates from time to time, but you will always see any applicable charges before placing your order.

Paid shipping and delivery charges are non-refundable once an order has shipped.

Shipping charges may be refunded if Oasia Farms determines that the issue resulted from an error on our part.

Delivery Times

Most orders are expected to arrive within 24–48 hours after shipment, but delivery dates and times are estimates and cannot be guaranteed.

Carrier delays, severe weather, holidays, incorrect or incomplete addresses, and other circumstances outside our control can occasionally affect delivery.

Delivery Problems

If your order arrives damaged, warm, thawed, missing or otherwise not in the condition expected, please contact us as soon as possible at dale@oasiafarms.com.

Please include:

  • Your full name

  • Order number

  • A brief description of the issue

  • Photos of the product and packaging, if applicable

Depending on the circumstances, Oasia Farms may provide a replacement, store credit, partial refund, or full refund for the affected product.

We may request photos or additional information to help us understand what happened and determine the appropriate resolution.

Because our products are perishable, we generally do not require damaged or temperature-sensitive items to be shipped back to us.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery area and with anyone else at the address who may have received it.

If you are still unable to locate the package, contact us at dale@oasiafarms.com as soon as possible so we can help determine the next steps.

Order Changes

If you need to update your shipping address, delay your shipment, or make another change to your order, please contact us at dale@oasiafarms.com as soon as possible.

Because our spirulina may be harvested, packed and prepared specifically for shipment, we cannot guarantee changes once an order has entered fulfillment.

Questions About Your Shipment?

If you have any questions about your upcoming shipment, delivery or the condition of your order, contact us at dale@oasiafarms.com.