Refund policy
Refund & Cancellation Policy
We stand behind the spirulina we grow and want first-time customers to feel confident trying Oasia Farms.
30-Day First-Order Guarantee
If you are a first-time Oasia Farms customer and are not satisfied with your order, it may qualify for our 30-Day First-Order Guarantee.
Refund requests must be submitted within 30 calendar days of receiving your order.
Because our products are perishable, we generally do not require products to be shipped back to us unless specifically requested.
How to Request a Refund
Email us at dale@oasiafarms.com and include:
- Your full name
- Order number
- A brief explanation of your experience
- Photos, if they are relevant to the issue
We may ask for additional information or feedback so we can better understand what happened.
Depending on the circumstances, Oasia Farms may provide a replacement, store credit, partial refund, or full refund of the eligible product purchase price.
Approved refunds will be returned to the original payment method. Please allow approximately 3–5 business days for us to process the refund, plus any additional processing time required by your bank or payment provider.
Refund Terms
- The guarantee applies to a customer's first order from Oasia Farms.
- Refund requests must be submitted within 30 calendar days of receiving the order.
- Refunds apply only to the eligible product purchase price.
- Paid shipping and delivery charges are non-refundable.
- Shipping charges may be refunded when Oasia Farms determines that the issue resulted from an error on our part.
- Because our products are perishable, we generally do not accept physical returns unless specifically requested.
- We may request photographs, order information, or other reasonable documentation before issuing a replacement, credit, or refund.
- Oasia Farms reserves the right to deny, limit, or modify a refund, credit, or replacement when we reasonably believe a request is fraudulent, abusive, outside the terms of this policy, related to improper storage or handling after delivery or otherwise not eligible for reimbursement.
Problems With Your Delivery
If your order arrives damaged, warm, thawed, missing, or otherwise not in the condition expected, please contact us at dale@oasiafarms.com as soon as possible.
Delivery and product-condition issues are handled separately from our 30-Day First-Order Guarantee. Depending on the circumstances, we may provide a replacement, store credit, partial refund or full refund for the affected product.
We may ask for photos of the product and packaging or other information to help us understand what happened.
For more information about delivery times, temperature-sensitive shipments and shipping issues, please see our Shipping & Delivery Policy.
Subscription Changes & Cancellations
Subscriptions can be skipped, paused, changed or canceled through your subscription account.
Because our spirulina may be harvested, prepared, and packed specifically for upcoming orders, subscription changes or cancellations must be made at least 24 hours before the order ships.
If a subscription order is not canceled at least 24 hours before shipment, we may be unable to stop the order or issue a refund.
Once a subscription order has shipped, it cannot be canceled or refunded.
Canceling your subscription stops future recurring orders. It does not automatically cancel or refund an order that has already been processed or prepared for shipment.
If you need help with an upcoming subscription order, contact us as soon as possible at dale@oasiafarms.com